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Tel: 01442 933356

Email: info@liituk.com

 
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Support Services

Outstanding support services always on-hand to assist.

We offer an outstanding support service, providing instant support via our easy-to-use web portal or via the usual phone and email channels. Our first-time fix rates are second-to-none and our friendly and knowledgeable team are always on hand to assist.

We have several packages available to suit different sized businesses and varying usages.

Please select from the below to find out more.

Security Support

We offer a broad range of security support services. From a general security audit to more specific set of services to designed to protect your data and systems, including data encryption and VDI implementation. At Liit we are serious about security, which is why we offer tailored solutions designed around your business and its critical systems, then follow those up with on-going support. For more information about some of the security services you should be utilising click here.

Contact us to find out more.

Gold Support – Managed Service

Our most popular package, Gold Support, provides fixed support costs and a proactive service for the whole network. The support is based per user, which includes any computers, tablets or smartphones they have. This package offers unlimited remote support, with any on-site or project work as an additional cost. We ensure the networks are protected from security threats and servers are running to their optimum. We also advise on any new technology which may be of benefit to the business.

Service Level Agreements (SLAs)

We have Service Level Agreements with our Gold and Platinum Managed Service packages:

  • • Immediate response to all support requests (within office hours)
  • • 4 hour resolution target to support requests (within office hours)
  • • 8 hour on-site target when faults are identified as non-repairable remotely (within office hours)

We have 24-hour monitoring systems which automatically fix issues before they become a problem, and proactively notify us of any impending issues so we can ensure everything is running to its optimum at all times.

Contact us to find out more.

Platinum Support – Managed Service (Unlimited)

The platinum package is suited to larger businesses who require a complete outsource solution. We offer all the benefits of the Gold package, all bundled into one monthly service cost. With this comprehensive package you can fully manage your IT service costs, while benefiting from having a team of engineers at your disposal, without the personnel overhead. This package is perfect for completely managing all IT costs with unlimited remote, on-site and project services included within the package.

Service Level Agreements (SLAs)

We have Service Level Agreements with our Gold and Platinum Managed Service packages:

  • • Immediate response to all support requests (within office hours)
  • • 4 hour resolution target to support requests (within office hours)
  • • 8 hour on-site target when faults are identified as non-repairable remotely (within office hours)

We have 24-hour monitoring systems which automatically fix issues before they become a problem, and proactively notify us of any impending issues so we can ensure everything is running to its optimum at all times.

Contact us to find out more.

Infrastructure Support

At the heart of any IT system is its infrastructure. Having the specific skills to successfully manage all the different aspects of that infrastructure requires lots of resources. Here at Liit, we already have those resources in place for our clients to utilise at their disposal. We can work alongside in-house IT resources that manage the day-to-day desktop support, while we fully manage the infrastructure. We can also work alongside IT teams in an ad hoc or full-time scenario and can be flexible with what services you require us to manage.

We have 24-hour monitoring systems which automatically fix issues before they become a problem, and proactively notify us of any impending issues so we can ensure everything is running to its optimum at all times.

Contact us to find out more.

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