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Privacy Policy

PRIVACY NOTICE

Introduction

Lost in I.T understands that your privacy is important and that you care about how your personal data is used. We respect and value the privacy of all our clients and partners and will only collect and use personal data in ways that are described here, and in a way that is consistent with our obligations and your rights under the law.

1. Who we are?

Business Name Lost in I.T Limited (registered in England and Wales no: 5976259) (collectively referred to as “Lost in I.T”, “we”, “us” and “our” in this Privacy Notice).

 

Registered Address Lost in IT, Three Gables, Corner Hall, Hemel Hempstead, Herts HP3 9HN

 

VAT Number 894399356 Our Data Protection Team can be contacted directly here by email info@liituk.com or by telephone 01442 933356.

 

Lost in I.T provides its services which includes consultancy, IT management and monitoring solutions such as network, systems and database management, security solutions, applications and infrastructure monitoring, structured cabling, wireless, voice services, hosting and IT support – (collectively referred to as our “Services”) to business clients using not only its own services but its partners and vendors.

 

Lost in I.T in some cases is a Data Processor as well as a Data Controller.

 

By providing the Services, we act as a “data processor” on behalf of our clients, who have provided us with data to enable us to provide our Services.

 

Further information about Lost in I.T along with the products and Services that we can provide are detailed on our website at https://liituk.com/our-it-services/

 

2. What Does This Notice Cover?

This Privacy Notice explains how we use your personal data: how it is collected, how it is held, and how it is processed, through your use of this website, including any data you may provide when you sign up to our newsletter, sign up to our website, or purchase our Services. It also explains your rights under the law relating to your personal data.

 

This website is not intended for children and we do not knowingly collect data relating to children.

 

3. What is Personal Data? Personal data means any information about an individual from which that person can be identified. Personal data covers obvious information such as your name and contact details, but it also covers less obvious information such as identification numbers, electronic location data, and other online identifiers.

 

The categories of personal data that we process is set out in Part 5, below.

 

4. What Are My Rights?

You have a number of rights under data protection laws in relation to your personal data. You have the right to:

 

be informed about our collection and use of your personal data. This Privacy Notice should tell you everything you need to know, but you can always contact us to find out more or to ask any questions using the details in Part 12;

 

request access to the personal data we hold about you. Part 11 will tell you how to do this; have your personal data corrected if any of your personal data held by us is inaccurate or incomplete, though we may need to verify the accuracy of the new data you provide to us. Please contact us using the details in Part 12 to find out more;

 

request us to delete or otherwise dispose of your personal data in certain circumstances. This enables you to ask us to delete or remove personal data where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal data where you have successfully exercised your right to object to processing (see below), where we may have processed your information unlawfully or where we are required to erase your personal data to comply with local law. Note, however, that we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request. Please contact us using the details in Part 12 to find out more;

 

restrict (i.e. prevent) the processing of your personal data. This enables you to ask us to suspend the processing of your personal data in one of the following scenarios:

  • If you want us to establish the data’s accuracy;
  • Where our use of the data is unlawful but you do not want us to erase it;
  • Where you need us to hold the data even if we no longer require it as you need it to establish, exercise or defend legal claims; or
  • You have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it.
  • object to processing of your personal data where we are relying on a legitimate interest (or those of a third party) as the legal basis for that particular use of your data (including carrying out profiling based on our legitimate interests). In some cases, we may demonstrate that we have compelling legitimate grounds to process your information which override your right to object;

object at any time to the processing of your personal data for direct marketing purposes (see opting out of marketing in Part 7 for details of how to opt out from receiving direct marketing messages).

data portability. This means that, if you have provided personal data to us directly, we are using it with your consent or for the performance of a contract, and that data is processed using automated means, you can ask us for a copy of that personal data to re-use with another service or business in many cases. Note that this right only applies to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you; and/or

automated decision-making and profiling. We do not use your personal data in this way.

For more information about our use of your personal data or exercising your rights as outlined above, please contact us using the details provided in Part 12.

Further information about your rights can also be obtained from the Information Commissioner’s Office or your local Citizens Advice Bureau.

 

5. What Personal Data Do We Collect?

Personal data means any information about an individual from which that person can be identified.

We may collect, use, store and transfer different kinds of personal data about you which we have grouped together as follows

  1. Identity Data includes first name, last name, title names, username or similar identifier.
  2. Contact Data includes billing address, email address and telephone numbers.
  3. Financial Data includes bank account details.
  4. Transaction Data includes details about payments to and from you and other details of products and Services you have purchased from us.
  5. Technical Data includes internet protocol (IP) address, your domain, the date, time and duration of your visit, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, computer name, device ID, internet traffic, and other technology on the devices you use to access this website.
  6. Profile Data includes Client ID, orders made by you, your interests, preferences, feedback, support tickets, event logs, and other records related to your requests, including any information provided by clients related to such support or service requests. We may also collect call recordings related to support and customer service-related calls.
  7. Usage Data includes information about how you interact with us and use our website, products and Services.
  8. Marketing and Communications Data includes your preferences in receiving marketing from us and our third parties and your communication preferences.

We also collect, use and share aggregated data such as statistical or demographic data which is not personal data as it does not directly (or indirectly) reveal your identity, subject to the terms of any applicable Client agreements. For example, we may aggregate individuals’ Usage Data to calculate the percentage of users accessing a specific website feature in order to analyse general trends in how users are interacting with our website to help improve the website and our service offering. We may disclose such data to third parties for these specific purposes.

6. How is Your Personal Data Collected?

We use different methods to collect data from and about you, including through:

Your interactions with us

You may give us your personal data by filling in online forms or corresponding with us by post, phone, email or otherwise. This includes personal data you provide:

  • by filling in forms (for example, a “Send An Enquiry” form) on our website or anywhere else we conduct business;
  • by applying for our products or Services;
  • by downloading or accessing products from us;
  • by subscribing to newsletters or other communications; or
  • by giving us feedback or contacting us.

Third Parties or publicly available sources We may also obtain personal data about you from various third parties and public sources as set out below:

  1. Identity and Contact Data is collected from publicly available sources, such as Companies House, LinkedIn and Facebook, some of which are based outside of the UK.
  2. Contact, Financial and Transaction Data is collected from providers of technical and payment and services, such as Creditsafe.
  3. Technical data is collected from analytics providers such as Google based outside of the UK.

Automated technologies or interactions When you visit and interact with our website, we will automatically collect Technical Data about your equipment, browsing actions and patterns. We collect this personal data by using cookies server logs and other similar technologies. Please see our cookie policy https://liituk.com/cookie-policy/ for further details.

7. How We Use Your Personal Data?

The law requires us to have a legal basis for collecting and using your personal data. We rely on one or more of the following legal bases:

  1. Performance of a contract with you: Where we need to perform the contract we are about to enter into or have entered into with you.
  2. Legitimate Interests: We may use your personal data where it is necessary to conduct our business and pursue our legitimate interests, for example to prevent fraud and enable us to give you the best and most secure customer experience. We make sure we consider and balance any potential impact on you and your rights (both positive and negative) before we process your personal data for our legitimate interests. We do not use your personal data for activities where our interests are overridden by the impact on you (unless we have your consent or are otherwise required or permitted to by law).
  3. Legal Obligations: We may use your personal data where it is necessary for compliance with a legal obligation that we are subject to. We will identify the relevant legal obligation when we rely on this legal basis.
  4. Consent: We rely on consent only where we have obtained your active agreement to use your personal data for a specified purpose, for example if you subscribe to an email newsletter.

Purposes for which we will use your personal data

We may use your information for the following purposes:

 

  • to respond to any query that you may submit to us
  • to ensure that our Website’s content is presented in the most effective manner for you and your computer
  • to customise the Website according to your interests
  • to administer the Website and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey responses
  • to allow you to participate in interactive features of our service when you choose to do so
  • as part of our efforts to keep the Website safe and secure
  • to measure or understand the effectiveness of advertising we serve to you and others, and to deliver relevant advertising to you
  • to comply with the law
  • as we feel is necessary to prevent illegal activity or to protect our interests.

 

Marketing and Promotional offers from us

You will receive marketing communications from us if you have requested information from us or purchased goods or services from us and you have not opted out of receiving the marketing.

We may also analyse your Identity, Contact, Technical, Usage and Profile Data to form a view which product, Services and offers may be of interest to you so that we can then send you relevant marketing communications.

Third-party Marketing: We will get your express opt-in consent before we share your personal data with any third party for marketing purposes.

Opting out You can ask us to stop sending you marketing messages at any time by following the “unsubscribe” links on any marketing message sent to you or by contacting us at any time (info@liituk.com).

If you opt out of receiving marketing messages, you will still receive service related messages that are essential for administrative or customer service purposes for example relating to order confirmations, updates to our Terms and Conditions and checking that your contact details are correct. Cookies For more information about the cookies we use and how to change your cookie preferences, please see https://liituk.com/cookie-policy/.

8. How Long Will My Personal Data Be Kept?

 

We will not keep your personal data for any longer than is reasonably necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, tax, accounting or reporting requirements. We may retain your personal data for a longer period in the event of a complaint or if we reasonably believe there is a prospect of litigation in respect to our relationship with you.

To determine the appropriate retention period for personal data, we consider the amount, nature and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal, regulatory, tax, accounting or other requirements.

 

By law we have to keep basic information about our clients (including Contact, Identity, Financial and Transaction Data) for six years after they cease being clients for tax purposes.

 

In some circumstances you can ask us to delete your data: see part 4 above for further information.

 

9. How and Where Do You Store or Transfer My Personal Data?

We may store or transfer some or all of your personal data in countries that are not part of the European Economic Area (the “EEA” consists of all EU member states, plus Norway, Iceland, and Liechtenstein). These are known as “third countries” and may not have data protection laws that are as strong as those in the UK and/or the EEA. This means that we will take additional steps in order to ensure that your personal data is treated just as safely and securely as it would be within the UK and under the UK GDPR as follows.

 

We use specific contracts with external third parties that are approved by the European Commission for the transfer of personal data to third countries. These contracts ensure the same levels of personal data protection that would apply under the UK GDPR. More information is available from the European Commission.

 

Please contact us using the details below in Part 12 for further information about the particular data protection mechanism used by us when transferring your personal data to a third country.

 

The security of your personal data is essential to us, and to protect your data, we have in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. These include ‘two factor authentication’ (2FA where possible), restricted access based on responsibilities and roles, encryption (minimum AES-128 or higher), automatic patching, updates and vulnerability scanning and backup. We also limit access to your personal data to those employees, agents, contractors and any other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.

 

10. Do You Share My Personal Data?

We may share your personal data where necessary with the parties set out below for the purposes set out in the section: How We Use Your Personal Data, above.

 

Internal Third Parties- other companies in the Lost in I.T Group acting as joint processors and who are based in the UK and provide IT support and managed Host services.

External Third Parties:

  • Service Providers acting as processors based in the UK who provide payment processing, delivery, and marketing services.
  • Authorities such as local and government authorities, courts, HM Revenue & Customs, regulators, acting as processors based in the UK who require reporting of processing activities under certain circumstances such as complying with legal obligations.

Third parties to whom we may choose to sell, transfer or merge parts of our business or our assets. Alternatively, we may seek to acquire other businesses or merge with them. If a change happens to our business, then the new owners may use your personal data in the same way as set out in this Privacy Notice.

We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.

If any personal data is transferred outside of the EEA to countries which have laws that do not provide the same level of data protection as the UK law. Whenever we transfer your personal data outside of the UK to service providers, we will take suitable steps in order to ensure that your personal data is treated just as safely and securely, as explained above in Part 9.

11. How Can I Access My Personal Data?

If you want to know what personal data we have about you, you can ask us for details of that personal data and for a copy of it (where any such personal data is held). This is known as a “subject access request”. All subject access requests should be made in writing and sent to the email or postal addresses shown in Part 12.

 

There is not normally any charge for a subject access request (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is ‘manifestly unfounded or excessive’ (for example, if you make repetitive requests). Alternatively, we could refuse to comply with your request in these circumstances.

 

We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.

 

We will respond to subject access requests received within one month of receiving it. In some cases, however, particularly if your request is more complex, more time may be required up to a maximum of three months from the date we receive your request. You will be kept fully informed of our progress.

 

12. Data Protection Officer (DPO) – How Do I Contact You?

We have appointed a Data Protection Officer (DPO) to oversee compliance with this privacy notice and data protection laws. If you have any questions about this privacy notice or how we handle your personal data, including to make a subject access request, please use the following details (for the attention of Data Protection Team) set out below:

Email address: info@liituk.com

Telephone number: 01442 933356.

Postal Address: Lost in I.T – Three Gables, Corner Hall, Hemel Hempstead, Herts, HP3 9HN.

 

 

13. Changes to this Privacy Notice and Your Duty to Inform Us of Changes

 

We may change this Privacy Notice from time to time. This may be necessary, for example, if the law changes, or if we change our business in a way that affects personal data protection. Any changes will be made available at https://liituk.com/privacy-policy.

 

It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us, for example a new address or email address

 

14. Complaints You have the right to make a complaint at any time to the Information Commissioner’s Office (ICO), the UK regulator for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO so please contact us in the first instance.

 

15. Third- Party Links This website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy policy of every website you visit.

 

16. Document Owner and Approval

 

The Managing Director is the owner of this document and is responsible for ensuring that it is regularly reviewed. The current version of this document is available to everyone and is published electronically. This document is approved by the Managing Director on the issue date shown and is issued on a version-controlled basis.

 

Last updated: January 2026