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IT Support Services

All businesses rely on technology and data. Unfortunately, there are many things that can and do go wrong. Cue our Managed Service; unrivalved technology support available proactively and on-demand. Our onboarding process is easy and risk-free.

We have various tiers for different requirements and budgets.

Standard

On-Demand Support

  • Instant Remote Technical Support
  • Unlimited Telephone and Remote Technical Support
  • Access to level 1, 2 and 3 Technical Support During Business Hours
  • Unrestricted Hardware Support
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Plus

On-Demand Support

  • Instant Remote Technical Support
  • Unlimited Telephone and Remote Technical Support
  • Access to level 1, 2 and 3 Technical Support During Business Hours
  • Unrestricted Hardware Support
  • Monitored Backup

Proactive Support

  • 24/7 Proactive Monitoring and Maintenance
  • Routine Health Check
  • Scheduled Network Maintenance

Security & Account Management

  • Yearly Account Review and IT Strategy Meeting
  • Historic OS Support (Win 7/Server 2012)
  • 3rd Party Software Applications
  • Strategic Guidance and Ongoing Consultancy
  • All Printing, Imaging and Network Devices Included in Support Cost
  • Procurement Services
  • Monitored Anti-Virus
  • Personal Device Support
  • Supplier Management - (Your staff just call us for any fault)
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Elite

On-Demand Support

  • Instant Remote Technical Support
  • Unlimited Telephone and Remote Technical Support
  • Access to level 1, 2 and 3 Technical Support During Business Hours
  • Unrestricted Hardware Support
  • Monitored Backup
  • Onsite Support with a Guaranteed Next Business Day Response
  • Out of Hours Support

Proactive Support

  • 24/7 Proactive Monitoring and Maintenance
  • Routine Health Check
  • Scheduled Network Maintenance

Security & Account Management

  • Yearly Account Review and IT Strategy Meeting
  • Historic OS Support (Win 7/Server 2012)
  • 3rd Party Software Applications
  • Strategic Guidance and Ongoing Consultancy
  • All Printing, Imaging and Network Devices Included in Support Cost
  • Procurement Services
  • Monitored Anti-Virus
  • Personal Device Support
  • Supplier Management - (Your staff just call us for any fault)
  • Ongoing Security Audit
  • Dedicated Account Manager
  • Warranty Management
  • Windows Patch Management
  • Business Continuity Services
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Standard

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Plus

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Elite

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Our Support Services are available during business hours. We also offer a 24/7 Support Service as an addition to the Elite tier.

Reset Filter Standard Plus Elite

On-Demand Support

Instant Remote Technical Support
Unlimited Telephone and Remote Technical Support
Access to level 1, 2 and 3 Technical Support During Business Hours
Unrestricted Hardware Support
Monitored Backup
Onsite Support with a Guaranteed Next Business Day Response
Out of Hours Support

Proactive Support

24/7 Proactive Monitoring and Maintenance
Routine Health Check
Scheduled Network Maintenance

Security & Account Management

Yearly Account Review and IT Strategy Meeting
Historic OS Support (Win 7/Server 2012)
3rd Party Software Applications
Strategic Guidance and Ongoing Consultancy
All Printing, Imaging and Network Devices Included in Support Cost
Procurement Services
Monitored Anti-Virus
Personal Device Support
Supplier Management - (Your staff just call us for any fault)
Ongoing Security Audit
Dedicated Account Manager
Warranty Management
Windows Patch Management
Business Continuity Services
Per device per month, starting from: £29.99 £34.99 £44.99

Our fully managed approach

Here's how our managed IT Support Services can help you and why great technology is important to your business.