Start with an AI Operational Audit
Most businesses don’t need “an AI strategy” — they need someone to look at how they actually work and point to the hours being wasted. Our AI Operational Audit does exactly that. We review your day-to-day processes — email handling, invoicing, reporting, scheduling, and the tools you already pay for — and produce a clear, jargon-free roadmap showing where AI will save the most time first.
No hype, no tech overwhelm — just a practical plan with real numbers behind it.
Learn more about the AI Audit at Lost in AI →
AI agents built on Microsoft Copilot Studio
Because we already manage Microsoft 365 for businesses, we build AI on the platform you’re most likely already paying for. Using Microsoft Copilot Studio, we create custom AI agents that work autonomously around the clock and integrate directly with your existing 365 apps — with enterprise security and governance built in.
Agents we build include:
- Invoice and expense processing — extract, match and file automatically
- Customer enquiry handlers — answer common questions instantly, escalate the rest
- Report generators — weekly reports compiled and sent without anyone lifting a finger
- Scheduling and booking bots — appointments handled without the back-and-forth
- Employee onboarding assistants — new starters guided through setup automatically
Already using Microsoft 365 with us? Adding AI agents is a natural next step — see our Microsoft 365 services.
AI deployed securely — your data stays your data
The biggest worry we hear about AI is the right one: where does our data go? It’s why we treat security as the foundation of every AI deployment, not a checkbox at the end.
Every agent we build runs inside Microsoft’s enterprise environment, governed by the same security framework as your Microsoft 365 tenant:
- Your data stays in your tenant — agents work within your own Microsoft environment; your business data isn’t shipped off to third-party tools or used to train public AI models
- Access controls carried through — agents respect your existing permissions, so an AI assistant can only see what the person using it is allowed to see
- Data loss prevention and governance built in — admin controls, DLP policies and audit logging apply to agents just as they do to the rest of your 365 estate
- GDPR from day one — we map what data each agent touches, why, and where it’s stored before anything goes live, so your compliance position is documented, not assumed
- Locked-down by design — each agent gets only the connections and data sources it needs for its job — nothing more
- Tested before trusted — agents are trialled in a controlled setting and reviewed before they’re let loose on real customer or financial data
And because Liit is a Cyber Essentials Plus certified IT provider, the people deploying your AI are the same people who secure networks, email and data for businesses every day. We also train your team on safe AI use — what to share with AI tools, what not to, and how to spot when something’s wrong — so security doesn’t stop at the technology.
AI-assisted development — custom tools without the enterprise price tag
Need a custom app, dashboard, integration or website? AI-assisted development means we deliver enterprise-quality software up to 70% cheaper and dramatically faster than traditional development. Whether you’re modernising a legacy system or building something new, our development team at Lost in AI can help.
Why Choose Us for AI & Automation?
- IT and AI under one roof — the same team that secures and supports your systems implements your AI, so nothing is bolted on carelessly
- Security first — as a Cyber Essentials Plus certified provider, we build AI with governance, data protection and GDPR in mind from day one
- 20 years of experience — we’ve been solving business technology problems since 2006; AI is the newest tool, not a new company learning on your time
- Plain-speaking, practical advice — recommendations in normal language, prioritised by real savings, not buzzwords
- Local and instant — based in Hemel Hempstead, with the same instant-response support you get across all Liit services
AI for your sector
We already provide specialist IT support for accountants, solicitors and law firms, healthcare providers and construction firms, and we work with manufacturers too — each has obvious AI wins:
- Accountants: automated invoice processing, client document chasing, report generation
- Law firms: enquiry triage, document drafting assistance, appointment scheduling — with the confidentiality controls legal work demands
- Healthcare: appointment booking bots and admin automation that respect patient data rules
- Construction: quote follow-ups, timesheet and expense automation, site report generation
- Manufacturing: stock and order update automation, production and quality reporting, supplier and quote chasing
Frequently asked questions
Is AI safe for a business handling sensitive data?
Yes — when it’s deployed properly. Our agents run inside your own Microsoft tenant with your existing permissions, DLP policies and audit logging applied, and your data is never used to train public AI models. As a Cyber Essentials Plus certified provider, we document the GDPR position of every agent before it goes live.
Do we need to be a Liit IT support client to use your AI services?
No. Lost in AI works with any business, whether or not we manage your IT. That said, clients who use us for both get the smoothest experience — one team accountable for everything.
How much does it cost?
The AI Operational Audit is the starting point, and it produces a roadmap with clear costs and expected savings before you commit to anything. Get in touch for a discovery call — it’s free and there’s no obligation.
What if we don’t use Microsoft 365?
Copilot Studio agents connect to over 1,400 business systems, and our AI-assisted development covers custom builds beyond the Microsoft ecosystem — so whatever your stack, there’s a route in.
Find out where AI can save you time
Book a free discovery call with Lost in AI — the AI division of Liit — and get a practical, jargon-free view of what automation could do for your business.
Book a Discovery Call | Contact Liit | Tel: 01442 933356