Online Help

IT Support Services

All businesses rely on technology and data. Unfortunately, there are many things that can and do go wrong. Cue our Managed Service; unrivalved technology support available proactively and on-demand. Our onboarding process is easy and risk-free.

We have various tiers for different requirements and budgets.

Standard

On-Demand Support

  • Instant Remote Technical Support
  • Unlimited Telephone and Remote Technical Supportt
  • Access to level 1, 2 and 3 Technical Support During Business Hours
  • Unrestricted Hardware Support
View

Plus

On-Demand Support

  • Instant Remote Technical Support
  • Unlimited Telephone and Remote Technical Support
  • Access to level 1, 2 and 3 Technical Support During Business Hours
  • Unrestricted Hardware Support
  • Monitored Backup

Proactive Support

  • 24/7 Proactive Monitoring and Maintenance
  • Routine Health Check
  • Scheduled Network Maintenance

Security & Account Management

  • Yearly Account Review and IT Strategy Meeting
  • Historic OS Support (Win XP/Server 2003)
  • 3rd Party Software Applications
  • Strategic Guidance and Ongoing Consultancy
  • All Printing, Imaging and Network Devices Included in Support Cost
  • Procurement Services
  • Monitored Anti-Virus
  • Personal Device Support
  • Supplier Management - (Your staff just call us for any fault)
View

Elite

On-Demand Support

  • Instant Remote Technical Support
  • Unlimited Telephone and Remote Technical Support
  • Access to level 1, 2 and 3 Technical Support During Business Hours
  • Unrestricted Hardware Support
  • Monitored Backup
  • Onsite Support with a Guaranteed Next Business Day Response
  • Out of Hours Support

Proactive Support

  • 24/7 Proactive Monitoring and Maintenance
  • Routine Health Check
  • Scheduled Network Maintenance

Security & Account Management

  • Yearly Account Review and IT Strategy Meeting
  • Historic OS Support (Win XP/Server 2003)
  • 3rd Party Software Applications
  • Strategic Guidance and Ongoing Consultancy
  • All Printing, Imaging and Network Devices Included in Support Cost
  • Procurement Services
  • Monitored Anti-Virus
  • Personal Device Support
  • Supplier Management - (Your staff just call us for any fault)
  • Ongoing Security Audit
  • Dedicated Account Manager
  • Warranty Management
  • Windows Patch Management
  • Business Continuity Services
View

Standard

View

Plus

View

Elite

View

Our Support Services are available during business hours. We also offer a 24/7 Support Service as an addition to the Elite tier.

Reset Filter Standard Plus Elite

On-Demand Support

Instant Remote Technical Support
Unlimited Telephone and Remote Technical Support
Access to level 1, 2 and 3 Technical Support During Business Hours
Unrestricted Hardware Support
Monitored Backup
Onsite Support with a Guaranteed Next Business Day Response
Out of Hours Support

Proactive Support

24/7 Proactive Monitoring and Maintenance
Routine Health Check
Scheduled Network Maintenance

Security & Account Management

Yearly Account Review and IT Strategy Meeting
Historic OS Support (Win XP/Server 2003)
3rd Party Software Applications
Strategic Guidance and Ongoing Consultancy
All Printing, Imaging and Network Devices Included in Support Cost
Procurement Services
Monitored Anti-Virus
Personal Device Support
Supplier Management - (Your staff just call us for any fault)
Ongoing Security Audit
Dedicated Account Manager
Warranty Management
Windows Patch Management
Business Continuity Services

Our Fully Managed Approach

Here's how our managed IT Support Services can help you and why great technology is important to your business.